Privacy Policy

Last updated: May 2026

Shiki to Ori (Hong Kong) Limited, trading as SHIKIMONO, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, share, and protect personal information when you visit our website, place an order, create an account, contact us, interact with our advertisements, or otherwise use our services.

This Privacy Policy is intended for customers and website visitors in the United States. Your privacy rights may vary depending on the state in which you live.

Nothing in this Privacy Policy limits any rights you may have under applicable U.S. federal, state, or local privacy or consumer protection laws.

1. Business Information

Business name: Shiki to Ori (Hong Kong) Limited
Trading name: SHIKIMONO
Registered address: Rm B53 2/F KWAI SHING INDL BLDG PH 1 36-40 TAI LIN PAI RD Kwai Chung Hong Kong
Contact email: support@shikimono.com

2. Personal Information We Collect

We may collect personal information from you when you visit our website, place an order, create an account, subscribe to our communications, contact customer support, submit a return or exchange request, leave a review, or interact with our website, social media pages, advertisements, or marketing campaigns.

The types of personal information we may collect include:

Information you provide to us

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Customer account information
  • Inquiry details
  • Return, exchange, cancellation, or refund request details
  • Review, feedback, or customer support content
  • Any other information you choose to provide to us

Payment and transaction information

We may collect transaction-related information, such as:

  • Payment method
  • Payment status
  • Order number
  • Transaction reference
  • Billing details
  • Fraud prevention information

Credit card numbers and other payment details are generally processed securely by Shopify, payment service providers, credit card networks, or other third-party payment processors. We do not normally store full credit card numbers directly on our own systems.

Information collected automatically

When you use our website, we may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Time zone
  • Pages viewed
  • Products viewed
  • Search terms
  • Referring website
  • Website interaction data
  • Cart activity
  • Purchase history
  • Browsing behavior
  • Cookie and similar tracking information
  • Advertising identifiers, where applicable

3. How We Collect Personal Information

We may collect personal information directly from you when you:

  • Place an order
  • Create an account
  • Subscribe to emails, SMS, or marketing communications
  • Contact us by email or through our website
  • Request customer support
  • Submit a return, exchange, cancellation, or refund request
  • Leave a review or other feedback
  • Interact with our website, advertisements, or social media pages

We may also collect information automatically through cookies, pixels, tags, log files, analytics tools, advertising tools, and similar technologies.

In some cases, we may receive personal information from third-party service providers, including Shopify, payment providers, delivery partners, warehouse partners, advertising platforms, analytics providers, and customer support tools.

4. Why We Collect and Use Personal Information

We collect, use, disclose, and otherwise process personal information for the following purposes:

  • To process and fulfill your orders
  • To arrange payment, shipping, delivery, returns, exchanges, cancellations, and refunds
  • To send order confirmations, shipping notifications, delivery updates, and customer service messages
  • To provide customer support
  • To respond to inquiries, complaints, requests, and feedback
  • To verify transactions and prevent fraud
  • To manage customer accounts
  • To improve our website, products, services, and customer experience
  • To personalize your shopping experience
  • To conduct analytics and understand website performance
  • To send marketing communications, where permitted by law
  • To display advertising that may be relevant to your interests
  • To measure advertising performance
  • To comply with legal, tax, accounting, customs, and regulatory obligations
  • To enforce our Terms of Service and other policies
  • To protect our rights, property, customers, website, and business operations

5. Direct Marketing

We may use your personal information to send you marketing communications about our products, promotions, new arrivals, campaigns, or services, where permitted by law.

You may opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in our emails
  • Contacting us at support@shikimono.com
  • Adjusting your communication preferences, where available

Even if you opt out of marketing communications, we may still send you service-related messages, such as order confirmations, shipping updates, delivery notices, refund notifications, security alerts, or important policy updates.

6. Cookies and Similar Technologies

Our website uses cookies, pixels, tags, web beacons, and similar technologies to operate the website, improve your shopping experience, analyze website performance, support advertising activities, and measure marketing effectiveness.

Cookies and similar technologies may collect information such as:

  • Pages you visit
  • Products you view
  • Items added to cart
  • Purchase behavior
  • Browser and device information
  • IP address
  • Advertising identifiers
  • Website interaction data
  • Referring websites or advertisements

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of some parts of our website, including cart, checkout, login, personalization, and certain shopping features.

7. Analytics and Advertising

We may use analytics and advertising services, including Google Analytics, Google Ads, Meta, Microsoft Ads, Shopify tools, and other similar platforms.

These services may use cookies or similar technologies to collect information about your use of our website and your interaction with our advertisements.

This information may be used to:

  • Measure website performance
  • Understand customer behavior
  • Improve our products, website, and services
  • Measure advertising effectiveness
  • Show relevant advertisements on other websites, apps, or platforms
  • Create or measure audiences for advertising campaigns

Some U.S. state privacy laws may define certain advertising or analytics activities as a “sale,” “sharing,” or “targeted advertising.” Where required by applicable law, you may have the right to opt out of these activities.

8. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary for our business operations, including:

  • Shopify and other e-commerce platform providers
  • Payment processors and financial institutions
  • Delivery companies, freight companies, warehouse partners, and logistics providers
  • Customer support service providers
  • Email and SMS communication providers
  • Advertising and marketing platforms
  • Analytics providers
  • IT, hosting, security, and cloud service providers
  • Fraud prevention and risk management providers
  • Professional advisers, including accountants, lawyers, consultants, and tax advisers
  • Government authorities, regulators, customs authorities, courts, or law enforcement agencies where required or permitted by law
  • Business partners or successors in connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction

We do not sell your personal information for money.

However, certain uses of cookies, pixels, advertising tools, or analytics tools may be considered a “sale,” “sharing,” or “targeted advertising” under some U.S. state privacy laws. Where applicable, you may contact us to exercise your opt-out rights.

9. Shopify

Our online store is powered by Shopify.

Shopify may process personal information in connection with store operation, checkout, payment processing, fraud prevention, analytics, security, and other e-commerce functions.

For more information about how Shopify handles personal information, please refer to Shopify’s own privacy policy.

10. U.S. State Privacy Rights

Depending on your state of residence and subject to applicable legal requirements, you may have certain rights regarding your personal information.

These rights may include:

  • The right to know what personal information we collect, use, disclose, sell, or share
  • The right to access personal information we hold about you
  • The right to request correction of inaccurate personal information
  • The right to request deletion of personal information
  • The right to obtain a copy of certain personal information in a portable format
  • The right to opt out of the sale or sharing of personal information
  • The right to opt out of targeted advertising
  • The right to limit the use or disclosure of sensitive personal information, where applicable
  • The right not to be discriminated against for exercising privacy rights

These rights are not absolute and may be subject to exceptions under applicable law.

To submit a privacy request, please contact us at:

support@shikimono.com

Please include:

  • Your full name
  • Your email address
  • Your state of residence
  • The type of request you are making
  • Any information reasonably necessary for us to locate your account or order

We may need to verify your identity before responding to your request.

If we deny your request, you may have the right to appeal our decision depending on the law of your state. You may submit an appeal by contacting us at:

support@shikimono.com

11. California Privacy Notice

This section applies to California residents to the extent the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to our business.

In the past 12 months, we may have collected the following categories of personal information:

  • Identifiers, such as name, email address, phone number, billing address, shipping address, IP address, and account information
  • Commercial information, such as order history, products purchased, products viewed, cart activity, and payment status
  • Internet or other electronic network activity information, such as browsing behavior, pages viewed, device information, and interaction with our website or advertisements
  • Geolocation-related information, such as general location inferred from IP address
  • Customer support information, such as inquiries, complaints, return requests, and correspondence
  • Inferences, such as shopping preferences or product interests based on your interactions with our website

We collect this information for the purposes described in this Privacy Policy, including order fulfillment, customer support, payment processing, fraud prevention, website operation, analytics, advertising, legal compliance, and business operations.

We may disclose these categories of personal information to the categories of third parties listed in Section 8 of this Privacy Policy.

We do not knowingly sell personal information for money. However, our use of certain advertising, analytics, cookies, pixels, or similar technologies may be considered “sharing” or “sale” under California law.

California residents may have the right to:

  • Know what personal information we collect, use, disclose, sell, or share
  • Access personal information
  • Delete personal information
  • Correct inaccurate personal information
  • Opt out of the sale or sharing of personal information
  • Limit the use or disclosure of sensitive personal information, where applicable
  • Not be discriminated against for exercising privacy rights

To exercise California privacy rights, please contact us at:

support@shikimono.com

Please use the subject line:

California Privacy Request

12. Do Not Sell or Share My Personal Information

We do not sell personal information for money.

However, certain advertising or analytics activities involving cookies, pixels, and similar technologies may be considered “selling,” “sharing,” or “targeted advertising” under some U.S. state privacy laws.

Where applicable, you may opt out by contacting us at:

support@shikimono.com

Please use the subject line:

Do Not Sell or Share My Personal Information

You may also manage cookies through your browser settings or available cookie preference tools on our website, where provided.

13. Sensitive Personal Information

We generally do not seek to collect sensitive personal information, such as government identification numbers, precise geolocation, financial account login credentials, health information, biometric information, or information revealing racial or ethnic origin, religious beliefs, or sexual orientation.

If any sensitive personal information is collected in limited circumstances, we will use it only as reasonably necessary to provide our services, process transactions, comply with law, protect security, or as otherwise permitted by applicable law.

Please do not provide sensitive personal information to us unless it is necessary for your request or transaction.

14. Children and Minors

Our website and services are intended for customers who are able to enter into a legally binding purchase or who use the website with the consent and supervision of a parent or guardian.

Our website is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

If you believe that a child under 13 has provided personal information to us, please contact us at:

support@shikimono.com

15. Overseas Processing and International Transfers

Shiki to Ori (Hong Kong) Limited is based in Hong Kong and uses international service providers.

Your personal information may be processed, stored, or disclosed outside the United States.

Countries or regions where personal information may be processed or stored may include, but are not limited to:

  • United States
  • Hong Kong
  • Canada
  • Ireland
  • Japan
  • Australia
  • Other countries where our service providers operate

Where personal information is transferred internationally, we take reasonable steps to use appropriate privacy and security measures.

16. Security of Personal Information

We take reasonable steps to protect personal information from misuse, loss, unauthorized access, modification, disclosure, or destruction.

These steps may include:

  • Secure website connections
  • Access control measures
  • Use of trusted third-party service providers
  • Payment security through payment processors
  • Internal access restrictions
  • Data retention and deletion practices
  • Monitoring for unauthorized access or misuse

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

17. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, tax, customs, legal, dispute resolution, fraud prevention, and business record-keeping purposes.

When personal information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it, unless we are required or permitted by law to retain it.

18. Access, Correction, and Deletion Requests

You may request access to the personal information we hold about you.

You may also request that we correct personal information if you believe it is inaccurate, incomplete, or out of date.

Where applicable, you may request deletion of personal information, subject to legal exceptions.

To make an access, correction, or deletion request, please contact us at:

support@shikimono.com

We may need to verify your identity before responding to your request.

In some circumstances, we may refuse or limit a request where permitted by law, including where the information is needed to complete a transaction, provide customer support, prevent fraud, comply with legal obligations, resolve disputes, enforce agreements, or protect our rights and business operations.

19. Authorized Agents

Where permitted by applicable law, you may designate an authorized agent to make a privacy request on your behalf.

We may require proof that the agent is authorized to act on your behalf and may also require you to verify your identity directly with us.

20. Third-Party Links

Our website may contain links to third-party websites, apps, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

We encourage you to read the privacy policies of any third-party websites or services you visit.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, legal requirements, or operational practices.

The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of our website after any changes are posted means that you accept the updated Privacy Policy.

22. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us at:

Shiki to Ori (Hong Kong) Limited
RM 509, 5/F THE CLOUD 111, TUNG CHAU ST, TAI KOK TSUI, HONG KONG
Email: support@shikimono.com

Business hours: Monday to Friday, 10:00 am – 5:00 pm, excluding public holidays.