Terms of Service

Last updated: May 2026

These Terms of Service (“Terms”) govern your access to and use of the SHIKIMONO online store, website, products, and services operated by Shiki to Ori (Hong Kong) Limited (“we”, “us”, “our” or “SHIKIMONO”).

By accessing our website, browsing our products, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, Returns and Refund Policy, and any other policies displayed on our website.

If you do not agree to these Terms, please do not use our website or purchase products from us.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under applicable U.S. federal, state, local, or other applicable consumer protection laws that cannot lawfully be excluded, restricted, or modified.

1. Business Information

This website is operated by:

Business name: Shiki to Ori (Hong Kong) Limited
Trading name: SHIKIMONO
Registered address: Rm B53 2/F KWAI SHING INDL BLDG PH 1 36-40 TAI LIN PAI RD Kwai Chung Hong Kong
Contact email: support@shikimono.com

2. Scope of These Terms

These Terms apply to all users of our website, including browsers, customers, account holders, and any other person who accesses or uses our website.

Additional terms, policies, notices, or product page descriptions displayed on our website form part of these Terms.

If there is any inconsistency between these Terms and a specific product page, promotion, Shipping Policy, Returns and Refund Policy, or other specific notice, the more specific terms will apply to the extent of the inconsistency.

3. Use of Our Website

You agree to use our website only for lawful and proper purposes.

You must not:

• Use our website in breach of any applicable law or regulation.
• Provide false, inaccurate, incomplete, or misleading information.
• Place fraudulent, unauthorized, resale, bulk, automated, or suspicious orders.
• Interfere with or disrupt the operation of our website.
• Upload or transmit viruses, malware, or harmful code.
• Attempt to gain unauthorized access to our website, systems, payment systems, customer accounts, or third-party services.
• Copy, reproduce, scrape, distribute, sell, or exploit any part of our website without our prior written consent.
• Use another person’s identity, payment details, address, or account without authorization.
• Harass, abuse, threaten, or make unreasonable demands against our staff, delivery partners, suppliers, or other customers.
• Engage in any conduct that we reasonably consider inappropriate, unlawful, harmful, abusive, or damaging to our business or other users.

We may suspend or terminate your access to our website, cancel orders, refuse service, or take other reasonable action if we believe you have breached these Terms or used our website improperly.

4. Product Information

We make reasonable efforts to display product information, prices, colors, materials, sizes, specifications, availability, and product images as accurately as possible.

However, you acknowledge that:

• Product colors and textures may appear different depending on lighting, photography, screen settings, browser settings, and device type.
• Rugs, carpets, textiles, handmade items, natural materials, and woven products may have natural variations in size, color, pattern placement, pile height, texture, edge finish, and overall appearance.
• Product sizes may have minor measurement differences due to material characteristics, production processes, weaving, finishing, folding, or packaging.
• Product information may be updated, corrected, or changed without prior notice.
• Stock availability, pricing, shipping fees, and promotional offers may change without prior notice.

Minor variations caused by material characteristics, handmade production, weaving processes, natural fibers, pile direction, lighting, photography, or screen display differences are not considered defects.

5. Prices, Taxes and Payment

All prices are displayed in U.S. dollars unless otherwise stated.

Product prices, shipping fees, promotions, discounts, and offers may be changed without prior notice.

You agree to pay the total amount shown at checkout, including product price, applicable taxes, shipping fees, delivery fees, and any other charges displayed before you place your order.

Payment may be processed by Shopify, credit card networks, payment service providers, banks, digital wallet providers, or other third-party payment processors.

We may cancel or refuse an order if payment is declined, reversed, suspected to be fraudulent, unauthorized, or otherwise cannot be processed.

Unless otherwise stated at checkout, you are responsible for any applicable duties, taxes, customs charges, carrier fees, remote area surcharges, oversized item charges, or other fees imposed by authorities, carriers, or service providers.

6. Orders and Order Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

Your order is not accepted until we confirm the order, begin processing it, or take steps to fulfill it.

We may refuse, cancel, or modify an order where:

• The product is out of stock.
• There is an obvious pricing, product, shipping, stock, or listing error.
• Payment is not successfully completed.
• We suspect fraud, misuse, unauthorized activity, or resale activity.
• The shipping address is incomplete, invalid, high-risk, or located in an area we cannot deliver to.
• The product is oversized, heavy, long, fragile, or otherwise difficult to deliver to the requested address.
• We are unable to fulfill the order for reasons outside our reasonable control.
• We reasonably believe accepting the order may breach these Terms, our policies, or applicable law.

If we cancel or modify an order, we will contact you using the email address or contact details provided at checkout.

7. Shipping and Delivery

Shipping terms, delivery areas, shipping fees, delivery timeframes, tracking, delays, failed delivery, refusal to accept delivery, long-term absence, oversized delivery, and carrier surcharges are governed by our Shipping Policy.

Delivery timeframes are estimates only and may vary due to product availability, made-to-order production, warehouse processing, customs clearance, carrier delays, weather events, traffic conditions, peak seasons, public holidays, remote area delivery, oversized item handling, or other circumstances outside our reasonable control.

We will make reasonable efforts to provide shipping updates, but we are not responsible for delays caused by third-party delivery providers, customs authorities, incomplete customer information, failed delivery attempts, or events beyond our reasonable control, except where required by applicable law.

If we are unable to ship your order within the stated or agreed timeframe, we may contact you with an updated shipping estimate or available options, including cancellation and refund where required by applicable law.

8. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Returns and Refund Policy.

Subject to applicable law, we generally do not accept returns, exchanges, cancellations, or refunds for:

• Custom-made products.
• Made-to-order products.
• Special-size products.
• Personalized or customized products.
• Used products.
• Products damaged, stained, altered, washed, repaired, installed, cut, or affected by odor due to customer handling, use, storage, pets, cleaning methods, moisture, or environmental conditions.
• Products missing tags, packaging, labels, accessories, or included materials.
• Change of mind.
• Incorrect size selection.
• Incorrect color selection.
• Duplicate orders.
• Subjective color, texture, thickness, style, or room-matching preference.
• Failure to suit your intended use, room style, or personal expectations.
• Products marked as final sale or non-returnable, where permitted by law.

If you receive the wrong product, an incorrect quantity, a product with a confirmed manufacturing issue, an item damaged during delivery, or a product that materially differs from the item description, please contact us within the timeframe stated in our Returns and Refund Policy and provide photos or videos so we can assess the issue.

Nothing in these Terms or our Returns and Refund Policy limits any non-waivable rights you may have under applicable law.

9. Customer Accounts

If you create an account on our website, you agree to provide accurate, complete, and up-to-date information.

You are responsible for maintaining the confidentiality of your account login details and password.

You must notify us immediately if you believe your account has been accessed or used without authorization.

We are not responsible for loss, delay, failed delivery, failed communication, or order issues caused by incorrect, incomplete, or outdated account, billing, shipping, or contact information provided by you.

10. Privacy

We handle personal information in accordance with our Privacy Policy.

By using our website or purchasing from us, you acknowledge that your personal information may be collected, used, stored, disclosed, shared, and otherwise processed as described in our Privacy Policy.

11. Intellectual Property

All content on our website, including text, images, photographs, videos, graphics, logos, product names, brand names, designs, layouts, software, product descriptions, and other materials, is owned by us or licensed to us by the relevant rights holder.

You must not copy, reproduce, modify, distribute, sell, publish, display, scrape, download in bulk, or commercially exploit any website content without our prior written consent.

Unauthorized use of our intellectual property may result in legal action.

12. Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, payment providers, delivery companies, analytics providers, advertising platforms, social media platforms, review tools, customer support tools, and other service providers.

Our website may also contain links to third-party websites, apps, or services.

We are not responsible for the content, accuracy, security, privacy practices, policies, availability, or services of any third-party website or provider.

Your use of third-party services may be subject to the terms and policies of those third parties.

13. Reviews, Feedback and User Submissions

If you submit reviews, comments, photos, videos, feedback, suggestions, or other content to us through our website, email, social media, review tools, or other channels, you grant us permission to use that content for purposes including product display, marketing, advertising, customer support, service improvement, and business operations.

You confirm that your submitted content does not infringe any third-party rights, including copyright, privacy rights, publicity rights, trademarks, or other rights.

You agree that your submitted content must be truthful, accurate, and based on your genuine experience.

We may remove, hide, edit, or decline to publish content that we consider:

• False, misleading, or inaccurate.
• Offensive, abusive, discriminatory, or defamatory.
• Unlawful or inappropriate.
• Infringing on third-party rights.
• Spam, advertising, or promotional content.
• Containing personal information of another person.
• Otherwise unsuitable for our website or brand.

14. Prohibited Conduct

You must not use our website or services to:

• Breach any law, regulation, or these Terms.
• Commit or encourage unlawful activity.
• Infringe our rights or the rights of others.
• Submit false, misleading, fraudulent, or incomplete information.
• Interfere with website security or functionality.
• Scrape, crawl, harvest, or extract data from our website without permission.
• Place bulk, resale, automated, unauthorized, or fraudulent orders.
• Impersonate another person or entity.
• Abuse, threaten, harass, or make unreasonable demands against our staff, suppliers, delivery partners, or other customers.
• Upload or transmit malware, viruses, or harmful code.
• Circumvent any security, payment, fraud prevention, or access control measures.
• Engage in any activity we reasonably consider harmful, abusive, fraudulent, inappropriate, or damaging to our business.

15. Availability, Changes and Suspension of Service

We may update, modify, suspend, or discontinue any part of our website, services, products, or content at any time.

We may do this without prior notice where reasonably necessary, including for:

• Website maintenance, updates, or security improvements.
• Technical issues or system failures.
• Shopify or third-party service outages.
• Natural disasters, power outages, communication failures, cyber incidents, or other events beyond our control.
• Legal, regulatory, tax, customs, logistics, or operational reasons.
• Suspected misuse, fraud, security risk, or breach of these Terms.

We are not liable for any loss caused by website downtime, changes, suspension, or discontinuation, except where liability cannot be excluded under applicable law.

16. U.S. Consumer Rights and Applicable Law

Your rights may vary depending on the state in which you live.

Nothing in these Terms is intended to exclude, restrict, or modify any right or remedy you may have under applicable U.S. federal, state, local, or other applicable law that cannot lawfully be excluded, restricted, or modified.

If a product is defective, damaged in transit, not as described, or if we send the wrong product or incorrect quantity, we will assess the issue and provide an appropriate remedy where required by applicable law.

This may include repair, replacement, exchange, refund, or another solution depending on the circumstances.

These Terms do not provide a general right to return products simply because you changed your mind, ordered the wrong item, selected the wrong size or color, or no longer want the product.

17. Disclaimers and Limitation of Liability

To the maximum extent permitted by law, we do not guarantee that our website will be uninterrupted, secure, error-free, or free from viruses or harmful components.

To the maximum extent permitted by law, and subject to any non-waivable rights you may have under applicable law, we are not liable for:

• Loss caused by your use or inability to use our website.
• Delivery delays, failed delivery, missed delivery, refused delivery, storage fees, or delivery issues caused by third-party carriers.
• Loss caused by incorrect, incomplete, or outdated information provided by you.
• Loss caused by third-party services, payment providers, delivery companies, internet providers, advertising platforms, or external platforms.
• Minor product variations in color, texture, size, pattern placement, pile height, thickness, edge finish, or appearance.
• Damage caused by improper use, washing, cleaning, storage, installation, handling, maintenance, pets, moisture, or environmental conditions.
• Indirect, incidental, special, punitive, or consequential loss, except where such liability cannot be excluded by law.

Where our liability cannot be excluded but can be limited under applicable law, our liability is limited to the remedies permitted under applicable law.

18. Indemnity

You agree to indemnify us, our directors, officers, employees, contractors, suppliers, and service providers against any claim, loss, damage, cost, or expense arising from:

• Your breach of these Terms.
• Your misuse of our website or services.
• Your violation of any law or third-party rights.
• Any false, misleading, inaccurate, or incomplete information provided by you.
• Your unauthorized use of another person’s account, address, identity, or payment method.

This indemnity does not apply to the extent that the claim, loss, damage, cost, or expense was caused by our own unlawful conduct, negligence, or breach of applicable law.

19. Changes to These Terms

We may update or change these Terms from time to time.

The updated Terms will be posted on this page with a revised “Last updated” date.

Your continued use of our website after the updated Terms are posted means you accept the updated Terms.

20. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will be severed to the extent necessary, and the remaining provisions will continue to apply.

21. Governing Law and Dispute Resolution

These Terms are governed by the laws of Hong Kong, without regard to conflict of law principles, except to the extent that applicable U.S. federal, state, local, or other consumer protection laws require otherwise.

If a dispute arises from or relates to these Terms, our website, our products, or any purchase made through our website, please contact us first at:

support@shikimono.com

We will make reasonable efforts to resolve the dispute in good faith.

Subject to any non-waivable rights you may have under applicable law, any dispute that cannot be resolved informally will be subject to the courts of Hong Kong, unless applicable law requires another forum or venue.

22. Contact Us

If you have any questions about these Terms, please contact us at:

Shiki to Ori (Hong Kong) Limited
RM 509, 5/F THE CLOUD 111, TUNG CHAU ST, TAI KOK TSUI, HONG KONG
Email: support@shikimono.com

Business hours: Monday to Friday, 10:00 am – 5:00 pm, excluding public holidays.