Premium Hand-Tufted Carpet（Sincerity）

1. This handwoven carpet can be crafted using a selection of premium materials, including Acrylic, New Zealand Wool, Tencel, and Bamboo Fiber.
2. By combining traditional textile craftsmanship with modern design concepts, skilled artisans carefully hand-tuft each piece stitch by stitch using a tufting gun.
3. Each carpet features rich texture and distinctive patterns, offering a soft, comfortable, and refined feel. Its excellent durability and easy maintenance help preserve its beauty over time.
4. Designed for spacious living rooms, high-rise residences, and large homes, the carpet’s substantial presence and timeless design blend seamlessly into refined interior spaces.
5. As this is a made-to-order product, the production period is approximately 7–25 days.

Tips: About the different materials

＊ Acrylic

Texture: Acrylic is a synthetic fiber with a soft hand-feel similar to wool. Its smooth surface and lightweight comfort make it suitable for a wide range of interior styles.
Durability: Highly resistant to abrasion and fading, making it ideal for well-lit areas such as living rooms or spaces near windows.
Stain Resistance: The smooth surface helps prevent stains, allowing for easy daily care with a vacuum cleaner or a lightly damp cloth.
Warmth: Provides good insulation and warmth, especially suitable for cooler seasons.
Best for: Homes, offices, children’s rooms, and other spaces where durability and practicality are required.

＊ New Zealand Wool

Texture: Naturally soft and resilient with a gentle luster, New Zealand wool offers exceptional comfort, even when walked on barefoot.
Eco-friendly: Wool is a renewable natural fiber, making it an environmentally responsible choice for a sustainable lifestyle.
Warmth: Excellent thermal insulation keeps interiors warm in winter while remaining comfortable year-round.
Moisture Absorption: Absorbs humidity without feeling damp, helping regulate indoor moisture levels.
Durability: Naturally stain-resistant and flame-resistant, maintaining its shape and quality over long-term use with proper care.

＊ Tencel

Eco-friendly: Made from natural wood pulp, Tencel is biodegradable and produced with minimal environmental impact.
Texture: Smooth and silky to the touch, with an elegant sheen that complements refined interior spaces.
Moisture Absorption: Effectively absorbs and releases moisture, maintaining a comfortable surface feel, especially in humid environments.
Durability: Resistant to wrinkles and tearing, helping preserve its beauty over time, though it may generate static electricity.
Best for: Bedrooms and living rooms where a premium, elegant atmosphere is desired.

＊ Bamboo Fiber

Naturally Antibacterial: Bamboo fiber has natural antibacterial properties that help inhibit the growth of bacteria and dust mites.
Breathability: Highly breathable, offering a cool and comfortable feel even during warmer seasons.
Softness: Silky smooth with excellent moisture absorption, maintaining its shape even after long-term use.
Durability: Wear-resistant, though slightly less tensile strength than Tencel or wool, requiring gentle handling.
Best for: Living rooms and bedrooms where comfort and a clean, fresh feel are important.

This carpet allows you to choose the material that best suits your lifestyle. By highlighting the unique qualities of each material, we help you create a refined and comfortable living space.

1. Routine Care

• Vacuum your rug approximately once or twice a week. For high-traffic areas such as entryways and living rooms, clean more frequently as needed.
• Do not use vacuum cleaners with rotating brushes or stiff brush heads, as these may pull the rug fibres and damage the fibre structure.
• For edges, gaps and other areas where dust tends to collect, clean gently using a crevice nozzle or a soft brush.

2. Spills and Stains

• If liquids such as tea or coffee are spilled, gently blot the area with a clean, dry towel or paper towel. Do not rub the stain.
• For oily stains, apply a small amount of diluted mild detergent to a soft cloth and gently dab the affected area. Wipe with a damp cloth and allow it to air-dry naturally.
• For stubborn stains, use a commercial carpet cleaner according to the product instructions. Do not use strongly acidic or alkaline cleaning products.
• For pet urine stains, absorb the liquid as quickly as possible while diluting the area with water. If any odour remains, gently wipe the area with diluted white vinegar.

3. Preventing Wear

• We recommend placing protective pads beneath the legs of heavy furniture.
• Avoid dragging furniture across the rug.
• Take care to prevent damage from high heels, sharp objects and pets' claws.
• Rotate the rug by 180° every two to three months to help distribute foot traffic and wear more evenly.

4. Preventing Fading and Deterioration

• Avoid prolonged exposure to direct sunlight, as this may cause fading or deterioration of the material.
• Maintain a moderate indoor humidity level and avoid placing the rug in excessively damp environments.
• When using underfloor heating, we recommend keeping the surface temperature below 40°C.

5. Periodic Maintenance

• We recommend deep cleaning approximately once every 6–12 months.
• Professional rug cleaning is recommended for premium rugs.

6. Care by Material

Polypropylene (PP)

• Water-resistant and easy to maintain.
• Clean with mild detergent or a carpet cleaner.
• Avoid bleach and harsh chemicals.

Wool

• Initial shedding is normal and is not considered a defect.
• Use a suction-only vacuum without a brush attachment.
• Avoid prolonged exposure to moisture.

Jute & Sisal

• Minor fibre shedding during initial use is normal.
• Do not wash with water.
• Vacuum gently using low suction without a brush attachment.

Important Notes

• Colours may appear different depending on lighting and pile direction.
• Minor shedding from natural fibres is a normal characteristic.
• Always test cleaning products on an inconspicuous area first.
• For severe stains, consult a professional rug cleaning service.

Free standard shipping on eligible orders over $200.

Most in-stock items are typically delivered within 20–30 business days. Delivery times may vary depending on destination.

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Eligible items may be returned or exchanged within 14 days of delivery.

Custom-made, made-to-order, oversized and clearance items are final sale and are not eligible for return or exchange.

For returns or exchanges requested for personal reasons, customers are responsible for all return and replacement shipping costs, as well as any applicable warehouse handling or restocking fees.

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